PR Newswire
04 Aug 2023, 12:32 GMT+10
![]() |
Agoda's annual Customer Review Awards returns for its 2023 edition
SINGAPORE, Aug. 4, 2023 /PRNewswire/ -- Agoda's annual Customer Review Awards returns once again. This year, the digital travel platform recognizes close to 24,000 properties in over 125 markets. Each of which have demonstrated their unwavering commitment to delivering exceptional service, achieving impressive customer ratings ranking '8' or above.
Asian properties emerge victorious once again, securing the top spot with an impressive representation of close to 18,000 awards given. Following closely in their excellence are Europe and North America in second and third place.
Thailand is crowned this year's market champion with a total of 3,362 winning properties, alongside Indonesia (3,227) and the United States (1,865) in second and third place. Malaysia (1,828), and Vietnam (1,798) saw the biggest jump, previously in 12th and 8th place, to round up the top five.
When looking at destinations, Bali takes the winning spot for consistently offering the best service, with 845 property awards, bunking last year's champions Bangkok down to second place, followed closely by Jakarta, Chiang Mai and new entrants to the top five, Kuala Lumpur which was previously at 16th place in 2022.
"With over 58+ million guest reviews on the platform, Agoda understands the importance these reviews play in providing vital feedback, not only in helping travelers make informed decisions but allowing partners to benchmark their services and gain useful insights to provide better service to our shared customers", said Andrew Smith, Senior Vice President of Supply, Agoda.
Serving as a reliable source, these reviews empower individuals to pinpoint establishments that align with their specific travel requirements. Achieving a rating of 8 or above necessitates a consistent delivery of high-quality experiences. With the travel industry gaining its' momentum again, it's imperative that the focus remains on creating a memorable experience for our valued guests. The awards highlight our victorious partners who exemplify their unwavering dedication and steadfast commitment to providing guests with nothing short of the utmost quality.
The awards celebrate excellence in the industry, evaluating genuine customer reviews based on key criteria - Cleanliness, Facilities, Location, Room comfort, Quality, Service, and Value for Money. Properties are also considered based on their pricing strategy, availability, and their utilization of Agoda's Yield Control System (YCS).
Winners were notified on July 18 via e-mail and Agoda's YCS App. For more information, visit https://www.agoda.com/customerreviewaward to see the full list of Customer Review Award 2023 winners.
- ENDS -
About Agoda
Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of 3.6M hotels and holiday properties worldwide, plus flights, airport transfers, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support.
Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 6,600 staff in 31 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Get a daily dose of Asia Bulletin news through our daily email, its complimentary and keeps you fully up to date with world and business news as well.
Publish news of your business, community or sports group, personnel appointments, major event and more by submitting a news release to Asia Bulletin.
More InformationWASHINGTON, DC - U.S. President Donald Trump on Tuesday claimed Elon Musk's success has been built on government subsidies. Without...
EVERGLADES, Florida: Over the weekend, a diverse coalition of environmental activists, Native American leaders, and residents gathered...
BEIJING, China: China's national soccer team may struggle to stir excitement, but its humanoid robots are drawing cheers — and not...
]LONDON, U.K.: A World Health Organization (WHO) expert group investigating the origins of the COVID-19 pandemic released its final...
DOVER, Delaware: California Governor Gavin Newsom has taken legal aim at Fox News, accusing the network of deliberately distorting...
FRANKFURT, Germany: Germany has become the latest country to challenge Chinese AI firm DeepSeek over its data practices, as pressure...
SANTA CLARA, California: Executives at Nvidia have quietly been cashing in on the AI frenzy. According to a report by the Financial...
NEW YORK, New York - Global stock indices closed with divergent performances on Tuesday, as investors weighed corporate earnings, central...
TORONTO, Canada: Canadian Prime Minister Mark Carney announced late on June 29 that trade negotiations with the U.S. have recommenced...
Vancouver, Canada: A high-stakes legal showdown is brewing in the world of athleisure. Lululemon, the Canadian brand known for its...
LONDON, U.K.: British oil giant Shell has denied reports that it is in talks to acquire rival oil company BP. The Wall Street Journal...
NEW YORK, New York - U.S. stock markets closed firmly in positive territory to start the week Monday, with the S&P 500 and Dow Jones...